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90 Days Return/Exchange Policy Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Return Pol...
Please visit www.soufeel.com [http://www.soufeel.com] to find the " Memorable Charms" under " charms" category. Select your favorite charm base, and browse to the location of your photo in gif or jpg format. The image should have enough extra background...
Pure silver and gold is usually too soft for jewelry, prone to scratching and wear. It is therefore alloyed (mixed with other metals) to improve its durability, and make the gold more affordable and also makes different colour combinations possible. Sterl...
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. ...
We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite charms.
In an effort to keep our prices low, we only do business online at the moment. Currently, our warehouse is located in Hong Kong, and provide shipping worldwide. Our new overseas fulfilment center and warehouse are under construction, hoping to provide you...
We do offer discounts to our customers who buy in bulk. We are appreciated for your inquiry through email, with information about your bulk order, such as your target quantity, shipping or packaging inquiries, etc. Contact Emails: Asia , Oceania, Afri...
Yes! We provide worldwide shipping. If your country is not listed when you are filling your shipping address before checkout, please feel free to contact us through live chat, phone number or ticket. Please note that we are not responsible for any local t...
Our brand is Soufeel, with beads and charms made of 100% 925 sterling silver, fit European style charm bracelets. We provide FREE shipping for any orders over $50.  For your orders outside of USA, free shipping required amount may vary, please refer to sp...
When you subscribe to our newsletter, you will get deals and special offers sent to your email, as well as updates on our upcoming promotions. To save even more, you can visit www.namenecklace.com for details. If you need further assistance, please co...
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any NameNecklace page by clicking “TRACK MY ORDER”.

To track your order:
- Go to http://www.name...
It's very easy.
- Please visit our website www.namenecklace.com, and choose your favorite name necklace by clicking on the image or the "Design Your Own" button. - Follow the steps to "Enter Name or text" in the required field on our website. -...
To cancel or change your order, please contact our Customer Service Representatives via live chat or by submitting a support ticket. We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly ...
The payment confirmation email contains the details of your order. You also can login to your NameNecklace account and check the MY ORDERS tab for order information.
You can also contact NameNecklace Customer Service Representatives with your order ...
You will earn 1 point per $3 spent. For example, if you spend $90 on your order, you will earn 30 points. The points are accumulated in your account automatically. To earn reward points automatically, please login or register your NameNecklace Account fir...
The points can be used as cash when you checkout your next order, 10 points = $1 reward, and 30 points =$3. Please select the “use points” option during the first portion of the checkout page, right before you click “Proceed to checkout.”
For each delivery, processing time and shipping time are included:
- Processing Time: The time it takes to prepare your item(s) to ship from our factory. Personalized name necklaces and charms are custom manufactured and ship from our factory in 3-5...
First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed.  If you cannot add items to your shopping cart, it is likely due to one of the followin...
1. Check for any out of stock items in your shopping cart, these must be removed prior to checkout.  2. Are all the required fields completed, including shipping address and shipping method?  3. Check your browser or try using another one, make sure y...
NameNecklace uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave - ...
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact Customer Service Representatives w...
NameNecklace Jewelry are made from high quality materials, including 925 Sterling Silver, 14K Gold, Rose Gold, or Swarovski Crystals. Please refer to the product information on the product detail page to get the specific material composition, or contact C...
RETURN & CANCELLATION POLICY Here at NameNecklace, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, NameNeckla...
Polish your silver jewelry regularly using non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.  · To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it...
If you received the payment confirmation email, your payment was successful. Your order is being processed and is awaiting for pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.
All of our registered customers can earn reward points. Simply please log in (please register if you do not have a NameNecklace account) to the NameNecklace website when you place your order to earn or to use points.
To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterlin...
We want you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) to us within 90 days of the purchase or order delivery date.  * The returned item must be unworn and in original condition, with ...
We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.
Shipping methods and Estimated delivery dates of Discount Express and Free Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.
We encourage you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as the Customer Service Representatives. If your order is lost ...
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement wi...
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.
If you cannot upload the picture when you want to order customized photo charm, it maybe the speed of the browser you are using is slow. You could change another browser to try again. 1. Please check your photo in gif. or jpg. format, which should be at...
After the payment was processed completed, the status of your order will show "Processing", and will not change again until your order is "Shipped". If it shows as Pending, please contact our Customer Service Representatives via live chat or click Submit ...
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