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Knowledgebase : Shipping & Delivery
Generally speaking, you will not be charged any custom fees by selecting our flat mail. However, by choosing express shipping, you maybe charged customs fees due to strict customs inspection. For charging details, please check the reminder under shipping ...
When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, visit the Track My Order in the top right corner of our website and enter your email address.  Total time to ...
In order to help our customers avoid customs fees, we will adjust the declared value according to the local customs policy, and massly paste the declared value list on each package. Please note that we will not type and paste them one by one according to ...
In an effort to keep our prices low, we only do business online at the moment. Currently, our warehouse is located in Hong Kong, and provide shipping worldwide. Our new overseas fulfilment center and warehouse are under construction, hoping to provide you...
We make every effort to get it to you as soon as possible. In-stock items are generally shipped within 12 to 48 hours. Customized orders may take a little longer to process due to the customization work involved. You can ask our Customer Service Departmen...
We encourage you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as the Customer Service Representatives. If your order is lost ...