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(2)Soufeel Brand Introduction (4)About Products (2)Payment (8)Order (2)Soufeel Reward Points (6)Shipping & Delivery (2)Exchange &Return
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Knowledgebase : Exchange &Return
How to prepare a return?
STEP 1: PLEASE "SUBMIT A RETURN REQUEST [HTTPS://SOUFEEL.KAYAKO.COM/TROUBLESHOOTER/STEP/VIEW/1]" We require all the information below to proceed with reviewing your request: * Order Number * Item Name or Item# or SKU (Ex: Nautical Charm Bangle) *...
Refund to original account or other account?
All refunds will be credited for the original amount paid, less shipping fees, discounts, restocking fees on personalized items, except in the case of an incorrect shipment Ex: Restocking fee: a charge of 30% restocking fee based on the item’s price, beca...