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Knowledgebase : Exchange &Return
STEP 1: PLEASE "SUBMIT A RETURN REQUEST [HTTPS://SOUFEEL.KAYAKO.COM/TROUBLESHOOTER/STEP/VIEW/1]" We require all the information below to proceed with reviewing your request: * Order Number * Item Name or Item# or SKU (Ex: Nautical Charm Bangle) *...
All refunds will be credited for the original amount paid, less shipping fees, discounts, restocking fees on personalized items, except in the case of an incorrect shipment Ex: Restocking fee: a charge of 30% restocking fee based on the item’s price, beca...