STEP 1: PLEASE "SUBMIT A RETURN REQUEST
[HTTPS://SOUFEEL.KAYAKO.COM/TROUBLESHOOTER/STEP/VIEW/1]"
We require all the information below to proceed with reviewing your
request:
* Order Number
* Item Name or Item# or SKU (Ex: Nautical Charm Bangle)
*...
All refunds will be credited for the original amount paid, less
shipping fees, discounts, restocking fees on personalized items,
except in the case of an incorrect shipment Ex: Restocking fee: a
charge of 30% restocking fee based on the item’s price, beca...