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Knowledgebase : Order
If you do not receive your package or received a damaged package, please contact our Customer Service Department via live chat or email within 48 hours from the day you receive the package. By the way, for the damaged items, please provide us picture for ...
To track your most recent orders, please simply click on "My Account" in the upper right of any Soufeel page and go to "Track My Order". This is the easiest and fastest way to get the most current information regarding your Soufeel orders. Or, welcome to ...
Please visit www.soufeel.com [http://www.soufeel.com] to find the " Memorable Charms" under " charms" category. Select your favorite charm base, and browse to the location of your photo in gif or jpg format. The image should have enough extra background...
Please contact our Customer Service Department first via live chat or email for assistance. We are glad to help you check whether your order has been submitted successfully or not. And if it hasn't, our customer service representatives will be glad to gui...
For security reasons, expecially Express Delivery, we ship to street addresses only, not to PO Boxes or similar addresses. Please leave your telephone number when you fill in your shipping address, for easy contact. Note: Please leave your correct full ...
Yes! We provide free shipping for order over $50 all over the world, and for more detail information, please refer to Shipping Policy. If your country is not listed, please feel free to contact us via live chat or email. Contact Emails: Asia , Oceania...
Please tell us the reason for the order cancellation, and we will check and make improvement. But if you do, please contact our Customer Service Department through below email ASAP to cancel the order, meanwhile, with order number and recipient’s name s...
If you cannot upload the picture when you want to order customized photo charm, it maybe the speed of the browser you are using is slow. You could change another browser to try again. 1. Please check your photo in gif. or jpg. format, which should be at...