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How long does it take to get my order?

Total time to receive your order includes processing time and shipping time. Your estimated delivery date is an estimated date that is calculated based on these two factors: 

  • Processing Time: is the time it takes to get your order ready to leave our warehouses. This includes handcrafting/preparing your items, performing quality checks, and packing for shipment. Processing time is displayed on the product detail page.

    Personalized items: Processing time is the handcrafting time displayed on the product detail page, e.g. photo watch requires 5-7 business days to handcraft, while name necklace requires 3-4 business days to handcraft due to the handmade customization work involved.

    Presale items: Processing time is simply the Ship Date displayed on the product detail page.

    Classic items: Classic items including those finished charms beads, processing time is 24-48 hours.

  • Shipping time: The Shipping time is the amount of time it will take for your order to arrive at your address AFTER it has been shipped, and is dependent on the method of shipping you choose upon check out. With regular free shipping, it will take 8-10 business days for the order to reach your destination within the US. You may select the Express service through DHL express for 2-4 business days for delivery. Again, the actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service. During the Christmas season, there may be about 1-3 day delay on below Estimated arrival time.

When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, visit the Track My Order in the top right corner of our website and enter your email address.

  • Country                       Estimated arrival times
    United States                 8-10 business days
    United Kingdom           5-9 business days
    Australia                          8-13 business days
    Belgium                           5-8 business days
    Canada                            10-15 business days
    Germany                         4-8 business days
    France                              5-7 business days
    New Zealand                 7-11 business days
    Vietnam                           5-8 business days
    Portugal                           5-8 business days
    Singapore                       3-7 business days
    Spain                                 6-8 business days
    Switzerland                    5-8 business days
    Italia                                  3-10 business days
    HongKong                      2-4 business days
    Taiwan                             3-5 business days

Please note: 

  • Your order might take longer to process if you have ordered one of the most popular products or presale product that is currently unavailable or out of stock. Also, if your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time. 
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.
  • Shipping estimates are from the day of shipping not from the order submission date. While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee every delivery within these estimated times(about 95% of the orders will arrive on time), because these handcrafted Personalized Jewelry go through a thorough Quality Control process, and in case of yours fails to pass, it has to be remade. We know not being able to give this special gift to you is a terrible thing, but it's even worse to give you something less than perfect. 
  • Customers are responsible for lost orders due to incorrect shipping information. 

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