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Shipping & Delivery

  • What shipping methods do you offer?

    At this time, we do not ship to APO/FPO addresses. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time. We also do not have an option for  overnight shipping. United States Shi...

  • How do I estimate my delivery date?

    Estimate My Delivery Date:  You may have questions on how long it will take to get your order. You can calculate a delivery estimate by taking the processing time (the time it takes to craft your orde...

  • Why haven’t I received any confirmation emails or shipping updates?

    When you subscribe, create a Soufeel account, pay an order successfully, or get the order shipped, an email will be sent to you.  No confirmation emails. If you haven't received any email updates abou...

  • How Can I Track My Package?

    To track your most recent orders, please simply click on Track My Order in the upper right of any Soufeel page. This is the easiest and fastest way to get the most current information regarding your S...

  • Do you provide international shipping?

    Yes! We can ship worldwide. If your country is not listed when you are filling your shipping address before checkout, please feel free to contact us through live chat, just start a conversation, or ca...

  • Are there any customs fees?

    You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you MAY be charged with customs fees due to strict customs inspections which is accordi...

  • What should I do if my order tracking information is not updated?

    We encourage you to track your order online to avoid issues in the delivery process. If the delivery time frame has passed and the tracking information is not updated, this means that the tracking inf...

  • Why does the tracking information show that my order has been delivered, but I haven’t received anything?

    Delivered: Means your order has arrived at your door or delivered to your mailbox. When your order has been shipped, you will receive an email notification containing the tracking information for your...