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Ordering

  • How can I change or cancel an order?

    Most of our products can be cancelled up until they are shipped for a refund. If your order status is Pending, you can easily cancel or change your order by yourself. If your order status is “Processi...

  • Is it safe to place an order on the internet?

    Soufeel.com is dedicated to providing secure online payment methods through the use of safety precautions to protect your personal information from unauthorized use. We use the latest security technol...

  • What should I do with the confirmation link in registration email?

    Once you register at Soufeel, a confirmation email will be sent to your registered email address. Please check your inbox or junk folder for it to confirm your registration. Why should you confirm the...

  • What payment methods can I choose?

    You have a lot of choices. We accept multiple payment methods including: PayPal, credit cards and debit cards, but for different countries and regions the payment methods may vary. For example, for Ma...

  • How to place an order for personalized jewelry?

    LOVE is Soufeel’s core value: Treasure the Love, Feel the Love, then Love the Love. We at Soufeel, convey love through our products by providing you with memorable choices for personalized jewelry. Cu...

  • Why I cannot place the order?

    In this article, we hope to locate what particular stage you are in at Soufeel.com to help you finish the order. Please note that our system currently does not work well with an Internet Explorer brow...

  • Why did my payment fail?

    Soufeel accepts credit or debit cards that have a Visa, Master Card, American Express or JCB logo and PayPal payments. Most payment failures are due to a disapproval by your bank. If you see a payment...

  • What if I don't see my order in my account?

    We can add it for you! Contact us with your order number as well as the email address associated with your purchase (information must match), and we will be glad to add it to your account history. The...

  • Can I place a phone or mail order?

    We do not accept phone or mail orders due to the nature of our fast moving stock and the made-to-order finished image confirmation procedure. All orders must be placed online. Rest assured, our online...

  • What is a shipping insurance?

    Shipping insurance cost is $1.99 and you have the option to choose it upon checkout. Shipping insurance offers premium protection and safety for your valuable items during international shipping. We w...