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  • How do I add an order to my account?

    We can add it for you! Contact us with your order number and your e-mail (information must match), and we'll add it to your account history. The reason why you cannot see your order records is you're ...

  • How can I search an item, if I can't find the item I am looking for on your website, can you help?

    Please  try to search the item on the top of our website by inputting the key words or SKU No. in search bar.  If nothing can be found either, you will be able to see categories like below. I'll take ...

  • What's the shipping insurance?

    Shipping insurance cost is $1.99 and you can choose it when you checkout. Shipping insurance offers premium protection and safety for your valuable items during international shipping. We will reship ...

  • Can I place a phone or mail order?

    Due to the nature of our fast moving stock and order system, we don't accept phone or mail orders. All orders must be placed online. Rest assured, our online checkout process is secure and your credit...

  • How can I get a discount or coupon code?

    How to get a discount?  You can subscribe to the newsletter by placing the navbar at the bottom of the page on www.soufeel.com, to receive exclusive offers, discounts, new arrivals, fashion inspiratio...

  • My payment failed.

    Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues a...

  • Why is my account status ‘Pending’ if my payment was processed?

    After the payment was processed completed, the status of your order will show Processing, and will not change again until your order is Shipped. If it shows as Pending, please contact our Customer Ser...

  • Why I cannot upload the picture when I want to order customized photo charm?

    If you cannot upload the picture when you want to order customized photo charm, it maybe the speed of the browser you are using is slow. You could change another browser to try again. Please check you...

  • How to place an order for personalized jewelry?

    LOVE is Soufeel’s core value: Treasure the Love, Feel the Love, then Love the Love. So we convey love through our products by supplying personalized jewelry. Customize a perfect gift for someone speci...

  • I cannot checkout.

    1. Check for any out of stock items in your shopping cart, these must be removed prior to checkout.  2. Are all the required fields completed, including shipping address and shipping method?  3. Check...